FAQs – sumreex

SHOPPING WITH US

What types of products can we offer?

Ultrasonic Humidifiers: Quiet, energy-efficient, and ideal for home/office use.
Evaporative Humidifiers: Natural moisture diffusion, great for medium to large spaces.
Steam/Vaporizer Humidifiers: Hygienic steam-based humidification, suitable for health-focused environments.
Hybrid Models: Customizable features for specific needs (e.g., smart controls, air purification integration).

What logistics do we ship through?

Can it be customized as per our requirements?

Just share your specs—we’ll handle the rest.

Absolutely! We specialize in OEM/ODM customization. You can tailor:

Design & Branding: Housing, colors, logos, and packaging.
Features: Tank capacity, mist output, noise levels, smart sensors (Wi-Fi/APP control), and additional functions like aromatherapy.
Certifications: Compliance with CE, RoHS, UL, or other regional standards.

What is our ordering process?

What services are included in the after-sales service?

We ensure long-term support through:

Warranty: Standard 12–24 months on all components.
Technical Support: Remote troubleshooting and user manuals.
Repair & Maintenance: Access to spare parts and repair centers.
Customer Service: Dedicated contact for ongoing inquiries.

Feel free to reach out if you’d like to discuss further—we’re happy to help tailor a solution for you!

AFTER SALE SUPPORT

1. Warranty & Claims

2. Technical & Troubleshooting Support

3. Repair & Maintenance Network

4. Customer Care & Proactive Services

5. Returns & Exchange Policy

Defective units within the warranty period are replaced free of charge (shipping covered by us).
Non-defective returns or custom-order cancellations are handled case-by-case—we aim to be flexible.

We’re not just a supplier—we’re a long-term partner. Our goal is to make sure your customers stay happy, which keeps your business running smoothly. If you have specific service requirements, just say the word—We can tailor a support plan that fits your operations.

PRODUCT HELP

Let us know your target market—we’ll tailor the content accordingly

We help proactively address common pain points seen

Pre-shipping Quality Control: Extra check on high-complaint components (e.g., leakage, noise levels, sensor accuracy).
In-Box Improvement: Include multilingual troubleshooting cards & QR codes linking to video setup guides.
Review Analysis Service: We regularly analyze 1-3 star reviews of similar products and improve our design/material (e.g., mold-resistant water tank, clearer calibration instructions).

This reduces returns and boosts your rating.

We fully support Amazon compliance documentation

For premium positioning, we recommend

Exclusive Customization: Minimalist design (e.g., matte finish, wood-grain details), private label branding with custom packaging.
Smart Features: App control (iOS/Android), humidity scheduling, compatibility with Alexa/Google Home.
Bundling Options: Create value bundles (e.g., humidifier + premium essential oils set) for higher AOV.

We’ve helped other sellers increase margins by 30% with such upgrades.

We align with your Amazon sales cycles through

FBA Prep Service: We pre-label, polybag, and prep products per Amazon requirements, ready to ship to their warehouse.
Flexible MOQs: Low minimum order quantities for new SKU trials.
Seasonal Stock Planning: We prioritize production before peak seasons (e.g., winter/dry season) and support just-in-time delivery to avoid IPI storage penalties.
Share your promotion calendar—we’ll map out a supply plan.

Many of our partners sell on Amazon. We don’t just manufacture—we act as your product expert backend, helping you win in reviews, compliance, and differentiation. Want to start with a best-selling model sample?